How TurnStay Fees Work

TurnStay’s fee model is built around a simple idea: international payments should be fairer for everyone. Depending on the currencies involved, every transaction falls into one of two categories - and each has a distinct fee structure designed to work in your favour.

The two transaction types

Cross-Currency

Your guest pays in a different currency to your settlement currency - for example, a USD-paying guest booking a ZAR-priced property.

Same-Currency

Your guest pays in the same currency you settle in - for example, a USD guest booking a USD-priced property.

Cross-currency transactions

When a guest’s payment currency differs from your settlement currency, TurnStay handles the FX conversion automatically. Here’s how the fees work:

Who pays	What	Amount
Your guest	FX fee	2% of the transaction
You (merchant)	Processing fee	Your standard rate, reduced by 1.5%

A worked example: if your standard merchant processing fee is 3.0%, a cross-currency transaction brings your effective rate down to 1.5% - halved, because TurnStay uses the FX fee revenue to subsidise your processing cost.

Same-currency transactions

When the guest’s payment currency matches your settlement currency, there’s no FX conversion involved. The fee structure is straightforward:

Who pays	What	Amount
Your guest	FX fee	None
You (merchant)	Processing fee	Your standard rate

No FX, no conversion, no adjustment - just your normal processing fee applied cleanly.

Your full fee breakdown

Every fee applied to your account is visible in real time in the TurnStay Dashboard.

View your Fee Structure

Log in and navigate to Settings → Fee Structure for a full breakdown of your rates, including your specific merchant processing fee and any account-level adjustments. Open in Dashboard →