Customising Your Payment Link & Customer Receipt
TurnStay gives you control over how your payment page looks to guests and what they see after completing a payment. Here’s what you can customise and where to find it.
Classic template design
Section titled “Classic template design”Your Classic payment link template is what guests see when they click a payment link. You can tailor it to match your brand so the experience feels consistent from booking through to payment.
To access your Classic template settings:
Navigate to More → Design → Classic Templates in your TurnStay Dashboard sidebar.
What you can customise
Section titled “What you can customise”Colours
| Setting | What it controls |
|---|---|
| Pay button colour | The fill colour of the payment button |
| Pay button border colour | The border around the payment button |
| Pay button text colour | The text colour on the payment button |
| Panel background colour | The background colour of the payment panel |
All colours are set using hex codes (e.g. #17d5ff).
Images
| Setting | What it controls |
|---|---|
| Logo | Your brand logo, displayed on the payment page |
| Background image | A background image behind the payment panel |
Labels
You can customise the heading that appears above the booking details section on your payment page. By default this reads “Booking Details” — you can change it to anything that makes sense for your business (e.g. “Reservation Details”, “Trip Summary”).
Post-payment customer receipt
Section titled “Post-payment customer receipt”After a guest completes a payment, TurnStay automatically sends them a receipt. You can brand this receipt with your business details so it feels like it came from you.
What’s included on the receipt
Section titled “What’s included on the receipt”- Your logo — pulled from your account branding
- Your business name — your TurnStay account display name
- Your contact email — shown so guests know how to reach you
- Your refund policy — displayed so guests have a clear reference post-payment
- Terms & conditions link — a link to your T&Cs in the receipt footer
- Refund policy link — a direct link to your refund policy in the footer
Where to update your receipt branding
Section titled “Where to update your receipt branding”Your receipt pulls from your account-level settings rather than the template itself. To update:
-
Go to Settings → Account in your TurnStay Dashboard
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Update your business name, contact email, logo, and refund policy as needed
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Add your terms & conditions URL and refund policy URL if you haven’t already
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Save — changes apply to all receipts going forward
Need help with your setup?
Section titled “Need help with your setup?”If you’d like a hand configuring your template or receipt branding, get in touch at support@turnstay.com.