Adding Policy Links to Your Account

Adding your policy links ensures guests see your Terms & Conditions and Refund Policy before completing a payment. This also strengthens your position if a dispute is ever raised.

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How to add your policy links

1. Go to Account Settings

   Click your name in the top-right corner of the dashboard and select Account Settings.

2. Select the correct account

   Use the Account Details selector on the left to choose the account you want to configure. If you have multiple currency accounts, repeat these steps for each one.

3. Open Account Customization

   Click Account Customization in the left-hand menu.

4. Click Edit

   Click the Edit button in the top-right corner of the Account Customization page.

5. Navigate to Policies & Links

   Scroll down to the Policies & Links section. You’ll find fields for:

   • Terms & Conditions URL — a link to your T&C page
   • Refund Policy URL — a link to your standalone refund policy page
   • Default Refund Policy — a written summary of your refund terms (shown to guests at checkout if no URL is set)

6. Add your links and save

   Enter the relevant URLs or policy text and save your changes.

Tip

If you only have one policy page that covers both your terms and refund conditions, you can use the same URL in both fields.

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Why this matters

Policy links are shown to guests before they complete a payment. If a chargeback or dispute is raised, card networks expect evidence that the guest was presented with your terms at the time of booking. Having these links in place is one of the most effective ways to protect yourself.

Note

Updating your policy links only affects new payments going forward. Existing payments retain the policy that was active at the time of booking.

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Questions?

Contact us at support@turnstay.com and we’ll help you get set up.