Integrating Hostfully with TurnStay

TurnStay collects payment for your direct bookings. When a guest books with you directly, TurnStay emails them a secure payment link. Once they pay, TurnStay records the payment on the booking in Hostfully — so the reservation shows as paid without any manual work.

Getting started

Log in to your TurnStay Bookings dashboard.
Under Connect your PMS, choose the account your payments should go into, then click Connect Hostfully.
Log in to Hostfully if asked, and click Allow.
You’ll see Connected ✓. TurnStay now shows as connected under Integrations → Payments in Hostfully.

How payment links work

Which bookings get a link

Direct bookings (made in Hostfully or through your own booking site) get a TurnStay payment link.
Channel bookings (Airbnb, Vrbo, Booking.com and other channels that collect payment themselves) never get a link — so a guest is never asked to pay twice.

What your guest receives

Within a minute or two of the booking being confirmed, the guest receives an email from TurnStay with the amount due and a button to pay.
The button opens TurnStay’s secure payment page, where the guest pays by card.
The guest receives a payment receipt from TurnStay by email.

What you see

In Hostfully: the payment appears on the booking’s order, and the booking shows “This reservation has been fully paid”.
In TurnStay: the booking moves from Waiting for payment to Paid on your dashboard.

You can choose who at your business is emailed each time a guest pays.

Changes, cancellations and refunds

Amount changes: before the link is sent, the link uses the latest amount. After it’s sent, the link keeps its original amount and TurnStay’s team is alerted to sort it out with you.
Cancellations: a booking cancelled before its link is sent never gets one. If a booking is cancelled after its link has gone out, the link still works until it expires — contact TurnStay support if needed.
Refunds: make the refund in TurnStay. It’s recorded on the booking in Hostfully automatically.

Your controls

From the TurnStay Bookings dashboard you can:

Pause payment links — for example while you’re setting up. Bookings that arrive while paused are held, not sent.
Have payment links sent to your own inbox instead of the guest, if you’d rather forward them yourself.
Send a link yourself for a booking that’s ready.

Security

Card details are entered only on TurnStay’s secure payment page. They never pass through Hostfully or your team.

Disconnecting

To disconnect TurnStay from your Hostfully account, email support@turnstay.com and our team will disconnect it for you. Payment links that were already sent stay valid until they expire.